Pratts Taxis – Durham’s Premier Taxi Company

Friendly, Modern, and Reliable taxi service with Hybrid and Electric Vehicles. Book with Pratts Taxis today!

Welcome to Pratts Taxis

Pratts Taxis first began operating a taxi service in Durham in 1947, and is now part of the Phoenix Taxis group. Phoenix has over 30 years of taxi experience in the North East and has more than 250 vehicles on the road in the North East region. This means we’re even better placed to get you a taxi where and when you need one.  You’ll still see the same vehicles, drivers and Pratts logos, but you will also see cars showing the Phoenix logo too.

Durham Taxi App

Book a taxi without ever having to speak to an operator with the Pratts Taxis app. You can book a journey, pre-pay by card, request a specific vehicle type, or track your taxi in real-time. Both apps are free to download.

To download for free simply click the link for the relevant app store below:


Book by phone

We’re there when you need us! As part of the Phoenix Group Pratts Taxis has a fully staffed booking office open every hour of the day, every day of the year. We never transfer calls to drivers phones.

Book a Taxi Online Now

It’s now even easier to book a taxi with Pratts. Reserve one online now by clicking the button below.

Specify your pick up date and time, number of passengers, vehicle type and choose to pay by cash or card.


Are you a taxi driver, or in interested in becoming one? Or would you be interested in working as a passenger transport assistant? Click here for more information.


With our executive taxi service, there’s no need to worry about reimbursing employees through expenses, or having cash to pay for visiting clients taxis. We offer all executive business account customers the option to pay by monthly invoice. You can also choose to prepay for specific journeys, a great option for impressing clients.  We currently provide transport for a number of large local businesses, including Durham County Council.

Our drivers are uniformed and our vehicles are purchased new, most are less than a year or two old. We use the latest Autocab cloud dispatch system in conjunction with GPS tracking technology, which means there are no noisy radios in our cars. All bookings are digitally secured and can be accessed, amended and tracked live by our office at any time of day, any day of the year.

We have fixed prices (and huge savings) available to business customers. We’re also happy to provide saving reports to demonstrate how much you’re saving by booking your transport with Pratts.


We’re open 24 hours a day, seven days a week. We’re here to get you home after a night out in Durham or Newcastle city centre, or for early morning or late night journeys to the train station or airport.


We offer coach and minibus services transporting between 9 and 70 people in a single vehicle. Organise a night out or day trip by emailing us with your travel requirements at: minicoaches(at) and we’ll get back to you with a quote.


Our taxi fleet covers Durham City centre and throughout County Durham and the surrounding areas, including Easington, Gilesgate, Bearpark, Belmont, Bowbank, Broom Hill, Carrville, Esh Winning, Great Lumley, Langley Park, Pity Me, Ushaw Moor, Bishop Auckland, Darlington and Middlesbrough.